People ask us these questions all the time, so we've listed them here to help you get answers, fast. If a question you have is not answered here, don't hesitate to contact us!


GENERAL ORDERING INFORMATION 

 What happens once I place my order?

Once you place your order, you'll immediately get an e-mail confirmation with your order number. You'll receive an email from your dedicated Threadfellow who will be taking care of your order the whole way through. Your "Threadfellow" will fully review your order, confirm dates and review your artwork. 

Then we'll begin the process of getting your logo digitized (a fancy word for set up to apply to branded apparel and gear). Once that's complete, you'll receive an image of your sewn-out logo for an embroidered order, or a digital proof of your logo for sublimated or heat transfer-printed goods. You can then approve it, or request changes. Once you've approved your artwork, your order moves into production. Nothing goes into production without your approval! 

There is no fee to set up your logo.  Its just one of the ways we keep it simple and transparent.  

Will I see a proof before my order goes into production?

Absolutely! Unless it is an exact reorder, you always see a proof of your logo before we proceed with adding it to your items.

Do you require minimums for ordering?

Great news for small businesses. We have a low minimum order of $150 on a majority of our products, on some items there may be a low unit minimum that is noted on these products.  If you need a sample or to add an item to an existing order just call us at: 844-588-6275 

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once your logo has been applied to items, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Threadfellow as soon as possible and they'll be happy to assist you.

Do you charge sales tax?

Since Threadfellows is a Wisconsin based company, customers in Wisconsin are required to pay sales tax. If your organization is exempt, please supply your Threadfellow with your tax-exempt certification information.

How do I know how many stitches my logo is?

What a great question! We're experts, so you don't have to be. When you call or order online, one of the first things your Threadfellow will do is review your logo and give you an estimate on stitchcount. 95% or more of logos are UNDER 10,000 stitches.

What if I need a larger logo than 10,000 stitches? Or two logos?

We would be more than happy to give you a quote on requests such as this. Your first logo is FREE, up to 10,000 stitches, to apply to your items. Logos 10,000 stitches to 15,000 stitches are $4.95; logos 15,001 stitches to 20,000 stitches are $9.95.  If your logo is over 20,000 stitches, we are pretty pumped to see this work of art, and we'll have to quote it for you at that time.  

If additional logos and/or text are what's needed to take your branded apparel to the next level, we can accommodate that. Your second logo or additional line of text adds $4.95 per item. For example, if you order 2 items with 2 logos, your first logo is free and the second logo will add $4.95 per item to the price, or an additional $9.90.

What kind of artwork can I upload?

First of all, relax, while we have our preferences, we can work with almost anything. We prefer high-resolution JPEG, PDF, EPS, or AI images. If you have a DST embroidery file from having placed branded apparel orders before, call us at 844-588-6275 and we'll let you know how to send it to us. 

Do you keep my art on file?

You bet! Once your logo set up is complete, you're all ready to go for easy reordering.  All you need to do is create an online account when placing your first order.  Each time you order while logged in, just select Yes - Logo on File from the drop down menu when adding your item to the Cart, and your Threadfellow will take care of the rest.  We'll still send you a proof of your logo to ensure we have the right one.  

Do you offer payment terms?

Yes, we do! Please fill out our credit application to be set up with terms and receive an invoice:Credit Application

SHIPPING INFORMATION 

How long will it take to receive my order?

 

Production times for decorated orders are typically 8-10 business days after logo approval.  It takes about 48 hours to get your logo set up for decoration.  We will send you a proof to approve via email.  For larger orders, we like to run a decorated sample for your approval prior to running the entire order.  Your Threadfellow will walk you through the whole process.  Simple.  

How much does shipping cost?

All orders ship free to one location in the continental US.  All day, every day.  


Embroidery for Business Apparel

STILL HAVE QUESTIONS? CONCERNS?

Our expert advisors would love to help you pair the right product with the right logo application technique, and guide you through the process. Give us a call:
844-588-6275