People ask us these questions all the time, so we've listed them here to help you get answers, fast. If a question you have is not answered here, don't hesitate to contact us!
Absolutely! Unless it is an exact reorder, you always see a proof of your logo before we proceed with adding it to your items.
You can cancel at any time prior to the order going into production. Once your logo has been applied to items, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Threadfellow as soon as possible and they'll be happy to assist you.
Since Threadfellows is a Wisconsin based company, customers in Wisconsin are required to pay sales tax. If your organization is exempt, please supply your Threadfellow with your tax-exempt certification information.
What a great question! We're experts, so you don't have to be. When you call or order online, one of the first things your Threadfellow will do is review your logo and give you an estimate on stitchcount. 95% or more of logos are UNDER 10,000 stitches.
We would be more than happy to give you a quote on requests such as this. Your first logo is FREE, up to 10,000 stitches, to apply to your items. Logos 10,000 stitches to 15,000 stitches are $4.95; logos 15,001 stitches to 20,000 stitches are $9.95. If your logo is over 20,000 stitches, we are pretty pumped to see this work of art, and we'll have to quote it for you at that time.
If additional logos and/or text are what's needed to take your branded apparel to the next level, we can accommodate that. Your second logo or additional line of text adds $4.95 per item. For example, if you order 2 items with 2 logos, your first logo is free and the second logo will add $4.95 per item to the price, or an additional $9.90.
First of all, relax, while we have our preferences, we can work with almost anything. We prefer high-resolution JPEG, PDF, EPS, or AI images. If you have a DST embroidery file from having placed branded apparel orders before, call us at 844-588-6275 and we'll let you know how to send it to us.
You bet! Once your logo set up is complete, you're all ready to go for easy reordering. All you need to do is create an online account when placing your first order. Each time you order while logged in, just select Yes - Logo on File from the drop down menu when adding your item to the Cart, and your Threadfellow will take care of the rest. We'll still send you a proof of your logo to ensure we have the right one.
Yes, we do! Please fill out our credit application to be set up with terms and receive an invoice:Credit Application
Production times for decorated orders are typically 8-10 business days after logo approval. It takes about 48 hours to get your logo set up for decoration. We will send you a proof to approve via email. For larger orders, we like to run a decorated sample for your approval prior to running the entire order. Your Threadfellow will walk you through the whole process. Simple.
All orders ship free to one location in the continental US. All day, every day.
Our expert advisors would love to help you pair the right product with the right logo application technique, and guide you through the process. Give us a call: