All order returns or other issues must be submitted within 30 days of receiving your order. Decorated items are only eligible for return in cases of error, defect, miss-ship or other extenuating circumstances
Hey, we're all human, right? Expectations Guaranteed means you can change your mind. We understand that once in a while things change that are beyond your control, and you need to change or cancel an order before it is complete. Simply contact your Threadfellow as soon as possible and they'll be glad to help.