FREQUENTLY ASKED QUESTIONS

Once you place your order, you'll immediately get an email confirmation with your order number. Your dedicated Threadfellow will reach out to you after fully reviewing your order to confirm dates and review your artwork.Then we'll begin the process of getting your logo set up. Within 3-5 business days, you'll receive a logo proof. You can then approve it, or request changes. Once you've approved your artwork, your order moves into production. Nothing goes into production without your approval! Holiday Lead Times are running 15-18 business days from logo approval.

Absolutely! You always see a proof of your logo before we proceed with adding it to your items. You can expect your proofs in 3-5 business days after placing your order.

We hate minimums! Threadfellows has a low minimum order of $250 on a majority of our products and with that you get free decoration and free ground shipping on orders over $5,000. On some items there may be a low unit minimum that is noted on these products. If you need a sample or to add an item to an existing order just contact us at customer.care@threadfellows.com or 844-588-6275  

No problem! Name personalization can be added for $10.00 per item - this includes 2 lines of embroidery for your name and department/title if desired. After you place your order, your dedicated Threadfellow will reach out to you to confirm your order details, at that time you can let them know you wish to add personalization to your order and they will take care of all the details for you!  You can also add the names to the notes section when you check out. 

Yes, we understand things change!  We can accept changes to your order until your artwork is approved.  Please contact your Threadfellow as soon as possible and they'll be happy to assist you.

Orders can be canceled until artwork is approved.  Restocking fees may apply.  

Sales tax is charged on orders shipping to the following states: CA, IL, MA, NJ, NY, WI.  If your organization is exempt, please supply your Threadfellow with your tax-exempt certification information.

If your order doesn’t meet your expectations, contact us. All blank orders are final sale. Decorated items are only eligible for return in cases of error, defect, miss-ship or other extenuating circumstances. All order returns or other issues must be submitted within 30 days of
receiving your order. Please contact us at customer.care@threadfellows.com and your Threadfellow will be happy to assist.

You bet, You always see a proof of your logo before we proceed with adding it to your items.  Swift Ship orders will receive a proof within 24-48 hours, standard orders will receive a proof in 3-5 business days. Don't see them? Be sure to check all folders in your email just in case the message took the scenic route rather than safely trekking to your standard inbox (unfocused, spam, junk, etc.) Your order does not proceed until all proofs are APPROVED. Please note that you have 14 days to review your proofs. If we haven't heard from you in 14 days of receiving your proof (don't worry, we'll follow up a bunch of times), your order will be closed out and a credit issued for the amount of the order less a 15% restocking and service fee.

Decoration is FREE for your primary logo!  No set up fee either!  For embroidered logos, it is FREE up to 10,000 stitches which 99% of logos are!  We offer the newest and best decoration techniques including embroidery, logo fusion, laser engraving, patches and more!  Some techniques have additional costs which will be clearly outlined when choosing your decoration option. Check out our decoration page to help decide what look is best for your brand! 

If additional logos are what's needed to take your branded apparel to the next level, we can accommodate that! Your first logo is applied for Free (with no set-up fee), your 2nd logo is $5.95 per item, with a $50 set up fee.

If you want to apply one logo to some items and a different logo to other items, you just need to make sure that each logo has a total of $250 worth of merchandise assigned to it. 

If you have an eps or ai file, sweet!  Vector art is preferred and will ensure the best translation of your logo from electronic file to real life.  No worries though, we can work with almost anything - jpg, pdf, png - all good.  

You bet! Once your logo set up is complete, you're all ready to go for easy reordering. All you need to do is create an online account when placing your first order. Each time you order while logged in, just select Yes - Logo on File from the drop down menu when adding your item to the Cart, and your Threadfellow will take care of the rest. We'll still send you a proof of your logo to ensure we have the right one.

Threadfellows offers the best in class decoration in tons of different styles to ensure your brand is expressed just how you imagined! Please visit our Decoration page for all the details on the various decoration techniques we offer.

Yes we can! For some decoration techniques we can match exactly. For other methods like Embroidery, The Threadfellows Art team will select the closest thread color match to your PMS or Pantone color. Just add the PMS information to the Notes section when checking out. You’ll confirm everything when reviewing your logo proof!

You can upload your logo right to the product page when shopping online. Select ‘Yes – New Logo” from the drop down menu and upload your file from your device. If you prefer to email us your logo, please select ‘Call me about my logo’ and a Threadfellow will reach out to you, or you can email it to us along with your order number to Art@threadfellows.com.

If you placed an order from our Swift Ship collection, you will get a logo proof within 24-48 hours and your order will ship 3 business days after logo approval. If you selected items from our standard collection, you'll receive your logo proof within 3-5 business days. Holiday Production Lead Times are running 15-18 business days after logo approval.

If you did not place a Swift Ship order but need your product quicker than 3 weeks from approval, please give us a call at 1-844-588-6275 to talk about expediting. Rush charges will apply, we can walk you through all the details!  

All orders over $5,000 ship free via Ground to one location in the continental US. Orders under $5,000 ship at minimal fees based on the method of shipping you choose at check out.

Yes, we can ship to multiple shipping addresses. Each address is $15. Please email us the details of your request to customer.care@threadfellows.com and we’ll walk you through the process

Yes, you can select from various shipping options when checking out. The production timeline on your order will still be 15-18 business days but the transit time from leaving our warehouse to your door can be expedited.

Yes!  If you have an event or an in-hand date that you need your order by, let your Threadfellow know as soon as possible!  If you need your order quicker than our standard lead time, rush processing may be available depending on the order details and current production capacity.  The rush processing timeline and associated fee will vary depending on what you are ordering. For any order with a requested in-hand date, you will need to approve your art proof within 48 hours.  Delays in artwork approval will delay your ship date.  

Threadfellows also offers a Swift Ship program that includes a select assortment of products available with a 3 business day lead time after logo approval.  There is no additional cost for these items!  These items can be found in our Swift Ship collection. 

Yes, you will get an email notification with the tracking number the day after your order leaves our warehouse!

Orders ship from our production facility in Wisconsin. Go Packers!

Yes, Threadfellows ships internationally. The countries we currently ship to are listed in the Country/Region field when entering your shipping address at checkout. Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. Threadfellows is not responsible for customs and duties. If you would like to pre-pay the duties/taxes on your order, we can certainly help!  Please call or email us to talk through your international order at 844-588-6275 or customer.care@threadfellows.com

We make it simple. All orders receive free decoration, free setup and free ground shipping on orders over $5,000. Some special decoration techniques such as patches will have an additional fee which you will see clearly outlined when choosing your decoration options. There are no set up fees or other hidden fees. The price of the product is the price you pay, simple. 

Yes we do! Every order receives free decoration and free ground shipping (orders over $5,000). Volume discounts generally begin for orders over $2,500. Please call, chat or email us the details of your order and a Threadfellow will get back to you with a quote! You can reach us at customer.care@threadfellows.com or 844-588-6275. 

For some of our brands we do offer wholesale pricing for qualified customers. Please email us the details of your request to customer.care@threadfellows.com and one of our sales reps will walk you through the process.

Yes!  All sample sales are final. Please email your sample request to customer.care@threadfellows.com and one of our Threadfellows will help take care of this for you! 

Yes! We can set you up with a custom webstore for your group that features your approved styles and colors. Please reach out to us via email and someone on our sales team will contact you to discuss your needs. You can email us at customer.care@threadfellows.com 

Customers are welcome to reach out to our team via Email, Chat or Phone. Chats and phones are serviced during business hours of 7AM - 6PM CST, Monday-Friday. Emails are responded to within 4 business hours.

Most proofs are approved within 3 business days of order placement. Proofs will be provided to each customer within 3-5 business days of order placement with the vast majority arriving within 3 business days.

After placing your order with us, you will be assigned an order manager, AKA a dedicated Threadfellow. If you don't see your proof within the given timeframe, please reach out to your dedicated Threadfellow for assistance. Sometimes proofs do go to Spam or Junk folders, if this happens, we'll be happy to assist in rerouting your proof.

Your satisfaction is our number one priority. If anything about your order or the order process did not meet your expectations, please reach out to us. A Customer Success Manager will be happy to work with you through any issues that arise. You will also recieve a survey that we invite you to rate us so that we can continue to improve.

Our pricing model is based on simplicity. We don't think you should need an algebra degree to purchase your company swag. We offer Free Set Up and Application of your primary logo. Shipping is also free on orders over $3500. There are additional costs for additional logos you may want applied beyond your Primary logo - $50 set up fee and $5.95 application fee. We do offer additional services that would incur additional fees should you choose to take advantage. Examples include individual shipping your order to multiple addresses, adding name personalization in addition to your logo, expedited order processing (VIP service).

Stitch overage fees are applied to logos with more than 10,000 stitches. Over 90% of logos we see are under this threshold, however some logos are large, contain a lot of fill stitch or detail that may result in more than 10,000 stitches. To avoid a stitch overage fee, our Art Team will be happy to work with you on logo adjustments to help bring that stitch count down.

No, there are no additional fees for multiple thread colors.

Yes, absolutely. Your checkout cart will provide a full view of the cost of your order for review prior to submiting your order. You can also reach out to us via email, chat or phone to discuss your order with our representatives and get a quote. If you have a large order over $2500, we recommend reaching out to us so we can advise of any bulk discounting that may apply to your order.

The best way to save on your order is to bundle as much of your swag into one order as possible so that you may qualify for bulk discounting. Our representatives are standing by to quote your order and get you the best possible pricing. You can also fill out our Large Order Form and one of our sales representatives will reach out to you to discuss your order and provide an order quote.

Every order goes through a rigorous quality check. First, the order details and logo proof are reviewed by the production operator and a supervisor prior to decoration to ensure aligment of logo details and smooth machine processing. Second, after production, every item on the order is reviewed by our quality team. If anything does not pass QA, the item is removed from the shipment and a replacement item is immediately ordered. You will be contacted with the quality details and resolution plan which usually just involves a replacement item to follow in several days of the first shipment.

We want you to love your gear! If something about your order is off, contact us right away. A Customer Success Manager will review your order, and offer options for resolution.

We want you to love your gear! If something about your order is off, contact us right away. A Customer Success Manager will review your order, and offer options for resolution including replacing the order if necessary!

Yes! Sample sales are final and can be requested through our customer care team. If you have a large bulk order ($10k+), and are working with our sales teams, they may approve returnable samples if requested.

The best way to save on your order is to bundle as much of your swag into one order as possible so that you may qualify for bulk discounting. Our representatives are standing by to quote your order and get you the best possible pricing. You can also fill out our Large Order Form and one of our sales representatives will reach out to you to discuss your order and provide an order quote.

Orders ship 10-15 business days after proof approval. If you need your order quicker, we do have rush services available! Just contact our customer care team and they will work through all the details with you.

A vast majority of orders ship on time, but of course like everything in life, things can happen. If your order is delayed, your dedicated order manager (your Threadfellow), will contact you. If you have an event, we will work with you to expedite shipping in order to meet your needs. We understand how important timely swag orders are, and we do everything possible to ensure you recieve your order as expected.

Yes! If you need your order quicker than our standard delivery timeframes just reach out to us and we'll set you up with a rush order. We also have a Swift Ship collection of items that ship in 3 business days from logo approval that may work for your needs.

We have many processes in place to ensure orders proceed smoothly through the production process, however there are rare occasions where things happen that are out of anyone's control. The two most common issues are product delays from our suppliers and unexpected art issues during production. As soon as an issue is uncovered, your Threadfellow will reach out to let you know what happened and how we will resolve it for you.

Threadfellows offers the top retail brands, simple pricing, and an online experience that is easy to navigate. Our team consults with you on your artwork to ensure every piece comes out with the best quality decoration in the industry. We want to be your apparel partner, not just sell you clothes. Come see how our experience is different.

As a 1% for the Planet member, Threadfellows donates 1% of our annual revenue to environmental causes. You can search our company name on the 1% for the Planet website to see our listing. We also offer our customers many sustainable products options. We offer products that are made by other 1% for the Planet members and Certified B Corps. We offer a large assortment of products made with sustainable componets and fair trade made. Products with these features are noted with a sustainability icon for easy viewing.

When we choose a partner to work with and from which to source our products, we do our due diligence to verify the sourcing of their products. If you are shopping a specific brand, more details can be found on their website about sustainability or ethical claims. Most brands share detailed information about the components of their products and their sourcing strategies. If you are not able to find the information you are looking for, please reach out to us and we'd be happy to help guide you.

When you add your logo to a product, you are choosing how to represent your brand. When you purchase a gift for a client or an employee, the quality of the product is a reflection of your brand. Higher quality products, and choosing products people actually want to wear and use, will not only create positive sentiments towards your brand, it will allow your brand to shine every time that person wears or uses your gift. As our "Swag Master" says, "Cheap swag makes you look cheap." Put your logo on something you can be proud of.