People ask us these questions all the time, so we've listed them here to help you get answers, fast. If a question you have is not answered here, don't hesitate to contact us!


 What happens once I place my order?

Once you place your order, you'll immediately get an e-mail confirmation with your order number. Your dedicated Threadfellow will reach out to you after fully reviewing your order to confirm dates and review your artwork. Then we'll begin the process of getting your logo set up. Within 3-5 business days, you'll receive a logo proof. You can then approve it, or request changes. Once you've approved your artwork, your order moves into production. Nothing goes into production without your approval! Orders ship 9-15 business days from logo approval.

Will I see a proof before my order goes into production?

Absolutely! You always see a proof of your logo before we proceed with adding it to your items.  You can expect your proofs in 3-5 business days after placing your order.  

Do you require minimums for ordering?

We hate minimums! Threadfellows has a low minimum order of $250 on a majority of our products and with that you get free decoration and free ground shipping on orders over $2,500. On some items there may be a low unit minimum that is noted on these products. If you need a sample or to add an item to an existing order just contact us at or 844-588-6275  

What if we want to add our names to the garments?

No problem! Name personalization can be added for $8.00 per item - this includes 2 lines of embroidery for your name and department/title if desired. After you place your order, your dedicated Threadfellow will reach out to you to confirm your order details, at that time you can let them know you wish to add personalization to your order and they will take care of all the details for you!  You can also add the names to the notes section when you check out. 

Can I change my order?

Yes, we understand things change!  We can accept changes to your order until your artwork is approved.  Please contact your Threadfellow as soon as possible and they'll be happy to assist you.

Can I cancel my order?

Orders can be canceled until artwork is approved.  Restocking fees may apply.  

Do you charge sales tax?

Sales tax is charged on orders shipping to the following states: CA, IL, MA, NJ, NY, WI.  If your organization is exempt, please supply your Threadfellow with your tax-exempt certification information.

Do you accept returns?

If your order doesn’t meet your expectations, contact us. Decorated items are only eligible for return in cases of error, defect, miss-ship or other extenuating circumstances. All order returns or other issues must be submitted within 30 days of receiving your order. Please contact us at and your Threadfellow will be happy to assist.


Will I get a logo proof?

You bet, this is just one of the ways we keep things simple and transparent! You will receive a logo proof in 3-5 business days after you place your order. Don't see them? Be sure to check all folders in your email just in case the message took the scenic route rather than safely trekking to your standard inbox (unfocused, spam, junk, etc.) Your order does not proceed until all proofs are APPROVED. Please note that you have 14 days to review your proofs. If we haven't heard from you in 14 days of receiving your proof (don't worry, we'll follow up a bunch of times), your order will be closed out and a credit issued for the amount of the order less a 15% restocking and service fee.

How much does it cost to add my logo?

Decoration is FREE for your primary logo!  No set up fee either!  For embroidered logos, it is FREE up to 10,000 stitches which 99% of logos are!  We offer the newest and best decoration techniques including embroidery, logo fusion, laser engraving, patches and more!  Some techniques have additional costs which will be clearly outlined when choosing your decoration option. Check out our decoration page to help decide what look is best for your brand! 

Can I add 2 logos to each item?

If additional logos are what's needed to take your branded apparel to the next level, we can accommodate that! Your first logo is applied for Free (with no set-up fee), your 2nd logo is $5.95 per item, with a $50 set up fee.

Can I use 2 different logos on my order – one logo on some items and a different logo on others?

If you want to apply one logo to some items and a different logo to other items, you just need to make sure that each logo has a total of $250 worth of merchandise assigned to it. 

What kind of artwork can I upload?

If you have an eps or ai file, sweet!  Vector art is preferred and will ensure the best translation of your logo from electronic file to real life.  No worries though, we can work with almost anything - jpg, pdf, png - all good.  

Do you keep my art on file?

You bet! Once your logo set up is complete, you're all ready to go for easy reordering. All you need to do is create an online account when placing your first order. Each time you order while logged in, just select Yes - Logo on File from the drop down menu when adding your item to the Cart, and your Threadfellow will take care of the rest. We'll still send you a proof of your logo to ensure we have the right one.

What types of decoration methods do you offer?

Threadfellows offers the best in class decoration in tons of different styles to ensure your brand is expressed just how you imagined! Please visit our Decoration page for all the details on the various decoration techniques we offer.

Can you match my PMS or Pantone color?

Yes we can! For some decoration techniques we can match exactly. For other methods like Embroidery, The Threadfellows Art team will select the closest thread color match to your PMS or Pantone color. Just add the PMS information to the Notes section when checking out. You’ll confirm everything when reviewing your logo proof!

How do I send in my artwork?

You can upload your logo right to the product page when shopping online. Select ‘Yes – New Logo” from the drop down menu and upload your file from your device. If you prefer to email us your logo, please select ‘Call me about my logo’ and a Threadfellow will reach out to you, or you can email it to us along with your order number to


How long will it take to receive my order?

You will receive your logo proof in 3-5 business days and your order will ship in  9-15 business days after logo approval.  If you need your product quicker than 15 business days from approval, please give us a call at 1-844-588-6275 to talk about expediting.  Rush charges will apply, we can walk you through all the details! 

How much does shipping cost?

All orders over $2,500 ship free via Ground to one location in the continental US. Orders under $2,500 ship at minimal fees based on the method of shipping you choose at check out.

Can I ship to multiple shipping addresses?

Yes, we can ship to multiple shipping addresses. Each address is $15. Please email us the details of your request to and we’ll walk you through the process

Do you offer expedited shipping?

Yes, you can select from various shipping options when checking out. The production timeline on your order will still be 9-15 business days but the transit time from leaving our warehouse to your door can be expedited.

Can you meet my in-hand date and do you offer rush orders?

Yes!  If you have an event or an in-hand date that you need your order by, let your Threadfellow know as soon as possible!  If you need your order quicker than our standard leadtime, rush processing may be available depending on the order details and current production capacity.  The rush processing timeline and associated fee will vary depending on what you are ordering. For any order with a requested in-hand date, you will need to approve your art proof within 48 hours.  Delays in artwork approval will delay your ship date.  

Will I receive tracking information?

Yes, you will get an email notification with the tracking number the day after your order leaves our warehouse!

Where do you ship from?

Orders ship from our production facility in Wisconsin. Go Packers.

Do you ship internationally?

Yes, Threadfellows ships internationally. The countries we currently ship to are listed in the Country/Region field when entering your shipping address at checkout. Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. Threadfellows is not responsible for customs and duties. If you would like to pre-pay the duties/taxes on your order, we can certainly help!  Please call or email us to talk through your international order at 844-588-6275 or


How does pricing work?

We make it simple. All orders receive free decoration, free setup and free ground shipping on orders over $2,500. Some special decoration techniques such as patches will have an additional fee which you will see clearly outlined when choosing your decoration options. There are no set up fees or other hidden fees. The price of the product is the price you pay, simple. 

Do you offer Volume discounts?

Yes we do! Every order receives free decoration and free ground shipping (orders over $2,500). Volume discounts generally begin for orders over $2,500. Please call, chat or email us the details of your order and a Threadfellow will get back to you with a quote! You can reach us at or 844-588-6275. 

Do you offer Wholesale pricing?

For some of our brands we do offer wholesale pricing for qualified customers. Please email us the details of your request to and one of our sales reps will walk you through the process.


Do you offer samples?

Yes!  All sample sales are final. Please email your sample request to and one of our Threadfellows will help take care of this for you!  


Do you offer custom websites for my group to order from?

Yes! We can set you up with a custom webstore for your group that features your approved styles and colors. Please reach out to us via email and someone on our sales team will contact you to discuss your needs. You can email us at 

Embroidery for Business Apparel


Our expert advisors would love to help you pair the right product with the right logo application technique, and guide you through the process. Give us a call: