People ask us these questions all the time, so we've listed them here to help you get answers, fast. If a question you have is not answered here, don't hesitate to contact us!


GENERAL ORDERING INFORMATION 

 What happens once I place my order?

Once you place your order, you'll immediately get an e-mail confirmation with your order number. Your dedicated Threadfellow will fully review your order, confirm dates and review your artwork.
Then we'll begin the process of getting your logo digitized (a fancy word for set up to apply to branded apparel and gear). Within 48-72 hours, you'll receive an image of your sewn-out logo for an embroidered order, or a digital proof of your logo for sublimated or heat transfer-printed goods. You can then approve it, or request changes. Once you've approved your artwork, your order moves into production. Nothing goes into production without your approval! Orders ship 10-15 business days from logo approval.
There is no fee to set up your logo. Its just one of the ways we keep it simple and transparent.

Will I see a proof before my order goes into production?

Absolutely! You always see a proof of your logo before we proceed with adding it to your items.

Do you require minimums for ordering?

We hate minimums! Threadfellows has a low minimum order of $250 on a majority of our products and with that you get free decoration and free ground shipping. On some items there may be a low unit minimum that is noted on these products. If you need a sample or to add an item to an existing order just contact us at customer.care@threadfellows.com or 844-588-6275  

What if we want to add our names to the garments?

No problem! Name personalization can be added for $8.00 each. You can add the names to the notes section when you check out, or call or email us after placing your order and your Threadfellow will get this set up for you.

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once your logo has been applied to items, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Threadfellow as soon as possible and they'll be happy to assist you.

Do you charge sales tax?

Since Threadfellows is a Wisconsin based company, customers in Wisconsin are required to pay sales tax. If your organization is exempt, please supply your Threadfellow with your tax-exempt certification information.

Do you accept returns

If your order doesn’t meet your expectations, we’ll make it right. Decorated items are only eligible for return in cases of error, defect, miss-ship or other extenuating circumstances. All order returns or other issues must be submitted within 30 days of receiving your order. Please contact us at customer.care@threadfellows.com and your Threadfellow will be happy to assist.

ARTWORK 

How do I know how many stitches my logo is?

 

What a great question! We're experts, so you don't have to be. When you call or order online, one of the first things your Threadfellow will do is review your logo and give you an estimate on stitchcount. 99% or more of logos are UNDER 10,000 stitches

What if I need a larger logo than 10,000 stitches?

We would be more than happy to give you a quote on requests such as this. Your first logo is FREE, up to 10,000 stitches, to apply to your items. Logos 10,000 stitches to 15,000 stitches are $5.95; logos 15,001 stitches to 20,000 stitches are $10.95. If your logo is over 20,000 stitches, we are pretty pumped to see this work of art, and we'll have to quote it for you at that time!

Can I add 2 logos to each item?

If additional logos are what's needed to take your branded apparel to the next level, we can accommodate that! Your first logo is applied for Free, your 2nd logo is $5.95.

Can I use 2 different logos on my order – one logo on some items and a different logo on others?

If you want to apply one logo to some items and a different logo to other items, you just need to make sure that each logo has a total of $250 worth of merchandise assigned to it. 

What kind of artwork can I upload?

First of all, relax, while we have our preferences, we can work with almost anything. We prefer high-resolution JPEG, PDF, PNG, EPS, or AI images.

Do you keep my art on file?

You bet! Once your logo set up is complete, you're all ready to go for easy reordering. All you need to do is create an online account when placing your first order. Each time you order while logged in, just select Yes - Logo on File from the drop down menu when adding your item to the Cart, and your Threadfellow will take care of the rest. We'll still send you a proof of your logo to ensure we have the right one.

What types of decoration methods do you offer?

Threadfellows offers the best in class decoration in tons of different styles to ensure your brand is expressed just how you imagined! Please visit our Decoration page for all the details on the various decoration techniques we offer.

Can you match my PMS or Pantone color?

Yes we can! For some decoration techniques we can match exactly. For other methods like Embroidery, The Threadfellows Art team will select the closest thread color match to your PMS or Pantone color. Just add the PMS information to the Notes section when checking out. You’ll confirm everything when reviewing your logo proof!

How do I send in my artwork?

You can upload your logo right to the product page when shopping online. Select ‘Yes – New Logo” from the drop down menu and a button will appear to select your logo file from your device. If you prefer to email us your logo, please select ‘Call me about my logo’ and a Threadfellow will reach out to you, or you can email it to us along with your order number to Art@threadfellows.com.

SHIPPING INFORMATION 

How long will it take to receive my order?

 

Production times for decorated orders are typically 10-15 business days after logo approval. It takes about 48 hours to get your logo set up for decoration. We will send you a proof to approve via email. For larger orders, we like to run a decorated sample for your approval prior to running the entire order. Your Threadfellow will walk you through the whole process. Simple. 

How much does shipping cost?

All orders ship free to one location in the continental US. All day, every day.  

Can I ship to multiple shipping addresses?

Yes, we can ship to multiple shipping addresses. Each address is $9.95. Please email us the details of your request to customer.care@threadfellows.com and we’ll walk you through the process

Do you offer expedited shipping?

Yes, you can select from various shipping options when checking out. The production timeline on your order will still be 10-15 business days but the transit time from leaving our warehouse to your door can be expedited.

Do you offer rush orders?

Yes!  Please call or email us to discuss the details of your request. The rush processing timeline and associated fee will vary depending on what you are ordering. We will talk through the details and provide you the best options to meet your needs! You can reach us at customer.care@threadfellows.com or 844-588-6275

Will I receive tracking information?

Yes, you will get an email notification with the tracking number the day after your order leaves our warehouse!

Where do you ship from?

Orders ship from our production facility in Wisconsin.

Do you ship internationally?

Yes, Threadfellows ships internationally. The countries we currently ship to are listed in the Country/Region field when entering your shipping address at checkout. Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. Threadfellows is not responsible for customs and duties. If you would like to pre-pay the duties/taxes on your order, we can certainly help!  Please call or email us to talk through your international order at 844-588-6275 or customer.care@threadfellows.com

PRICING 

How does pricing work?

 

We make it simple. All orders receive free decoration and free ground shipping. Some special decoration techniques such as patches will have an additional fee which you will see clearly outlined when choosing your decoration options. There are no set up fees or other hidden fees. The price of the product is the price you pay, simple. 

Do you offer Volume discounts?

Yes we do! Every order receives free decoration and free ground shipping. Volume discounts generally begin for orders over $2500. Please call, chat or email us the details of your order and a Threadfellow will get back to you with a quote! You can reach us at customer.care@threadfellows.com or 844-588-6275. 

Do you offer Wholesale pricing?

For some of our brands we do offer wholesale pricing for qualified customers. Please email us the details of your request to distributororders@threadfellows.com and one of our sales reps will walk you through the process.

SAMPLES 

Do you offer samples?

 

Yes! Samples can be purchased and returned for a refund or to be used on your final order within 30 days of purchase. Please email your sample request to customer.care@threadfellows.com and one of our Threadfellows will help take care of this for you!  

CUSTOM COMPANY STORES 

Do you offer custom websites for my group to order from?

 

Yes! We can set you up with a custom webstore for your group that features your approved styles and colors. Please reach out to us via email and someone on our sales team will contact you to discuss your needs. You can email us at customer.care@threadfellows.com 

Embroidery for Business Apparel

STILL HAVE QUESTIONS? CONCERNS?

Our expert advisors would love to help you pair the right product with the right logo application technique, and guide you through the process. Give us a call:
844-588-6275