People ask us these questions all the time, so we've listed them here to help you get answers, fast. If a question you have is not answered here, don't hesitate to contact us!
Absolutely! You always see a proof of your logo before we proceed with adding it to your items. Swift Ship orders will receive a proof within 24 hours, standard orders will receive a proof in 48 hours.
We hate minimums! Threadfellows has a low minimum order of $250 on a majority of our products and with that you get free decoration and free ground shipping. On some items there may be a low unit minimum that is noted on these products. Items in our Swift Ship program require a 12 piece minimum. These items are offered at no additional cost but ship in 3 business days from logo approval. If you need a sample or to add an item to an existing order just contact us at firstname.lastname@example.org or 844-588-6275
No problem! Name personalization can be added for $8.00 each. You can add the names to the notes section when you check out, or call or email us after placing your order and your Threadfellow will get this set up for you.
You can cancel at any time prior to the order going into production. Once your logo has been applied to items, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Threadfellow as soon as possible and they'll be happy to assist you.
Sales tax is charged on orders shipping to the following states: CA, IL, MA, NJ, NY, WI. If your organization is exempt, please supply your Threadfellow with your tax-exempt certification information.
If your order doesn’t meet your expectations, we’ll make it right. Decorated items are only eligible for return in cases of error, defect, miss-ship or other extenuating circumstances. All order returns or other issues must be submitted within 30 days of receiving your order. Please contact us at email@example.com and your Threadfellow will be happy to assist.
What a great question! We're experts, so you don't have to be. When you call or order online, one of the first things your Threadfellow will do is review your logo and give you an estimate on stitchcount. 99% or more of logos are UNDER 10,000 stitches
We would be more than happy to give you a quote on requests such as this. Your first logo is FREE, up to 10,000 stitches, to apply to your items. Logos 10,000 stitches to 15,000 stitches are $5.95; logos 15,001 stitches to 20,000 stitches are $10.95. If your logo is over 20,000 stitches, we are pretty pumped to see this work of art, and we'll have to quote it for you at that time!
If additional logos are what's needed to take your branded apparel to the next level, we can accommodate that! Your first logo is applied for Free, your 2nd logo is $5.95.
If you want to apply one logo to some items and a different logo to other items, you just need to make sure that each logo has a total of $250 worth of merchandise assigned to it.
First of all, relax, while we have our preferences, we can work with almost anything. We prefer high-resolution JPEG, PDF, PNG, EPS, or AI images.
You bet! Once your logo set up is complete, you're all ready to go for easy reordering. All you need to do is create an online account when placing your first order. Each time you order while logged in, just select Yes - Logo on File from the drop down menu when adding your item to the Cart, and your Threadfellow will take care of the rest. We'll still send you a proof of your logo to ensure we have the right one.
Threadfellows offers the best in class decoration in tons of different styles to ensure your brand is expressed just how you imagined! Please visit our Decoration page for all the details on the various decoration techniques we offer.
Yes we can! For some decoration techniques we can match exactly. For other methods like Embroidery, The Threadfellows Art team will select the closest thread color match to your PMS or Pantone color. Just add the PMS information to the Notes section when checking out. You’ll confirm everything when reviewing your logo proof!
You can upload your logo right to the product page when shopping online. Select ‘Yes – New Logo” from the drop down menu and a button will appear to select your logo file from your device. If you prefer to email us your logo, please select ‘Call me about my logo’ and a Threadfellow will reach out to you, or you can email it to us along with your order number to Art@threadfellows.com.
If you placed an order from our Swift Ship collection, you will get a logo proof within 24 hours and your order will ship 3 business days after logo approval.
If you selected items from our standard collection, you'll receive your logo proof within 48-72 business hours and your order will ship in 12-15 business days after logo approval. If you did not place a Swift Ship order but need your product quicker than 3 weeks from approval, please give us a call at 1-844-588-6275 to talk about expediting. Rush charges will apply, we can walk you through all the details!
All orders ship free to one location in the continental US. All day, every day.
Yes, we can ship to multiple shipping addresses. Each address is $12.50. Please email us the details of your request to firstname.lastname@example.org and we’ll walk you through the process
Yes, you can select from various shipping options when checking out. The production timeline on your order will still be 10-15 business days but the transit time from leaving our warehouse to your door can be expedited.
Yes! Threadfellows offers a Swift Ship program that includes a select assortment of products available with a 3 business day leadtime after logo approval. There is no additional cost for these items and they come with a small 12 unit minimum. These items can be found in our Swift Ship collection. If you would like to purchase items outside the Swift Ship assortment but need them quicker than our standard 10-15 business day leadtime, please call or email us to discuss the details of your request. The rush processing timeline and associated fee will vary depending on what you are ordering. We will talk through the details and provide you the best options to meet your needs! You can reach us at email@example.com or 844-588-6275
Yes, you will get an email notification with the tracking number the day after your order leaves our warehouse!
Orders ship from our production facility in Wisconsin.
Yes, Threadfellows ships internationally. The countries we currently ship to are listed in the Country/Region field when entering your shipping address at checkout. Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. Threadfellows is not responsible for customs and duties. If you would like to pre-pay the duties/taxes on your order, we can certainly help! Please call or email us to talk through your international order at 844-588-6275 or firstname.lastname@example.org
We make it simple. All orders receive free decoration and free ground shipping. Some special decoration techniques such as patches will have an additional fee which you will see clearly outlined when choosing your decoration options. There are no set up fees or other hidden fees. The price of the product is the price you pay, simple.
Yes we do! Every order receives free decoration and free ground shipping. Volume discounts generally begin for orders over $2500. Please call, chat or email us the details of your order and a Threadfellow will get back to you with a quote! You can reach us at email@example.com or 844-588-6275.
For some of our brands we do offer wholesale pricing for qualified customers. Please email us the details of your request to firstname.lastname@example.org and one of our sales reps will walk you through the process.
Yes! Samples can be purchased and returned for a refund or to be used on your final order within 30 days of purchase. Please email your sample request to email@example.com and one of our Threadfellows will help take care of this for you!
Yes! We can set you up with a custom webstore for your group that features your approved styles and colors. Please reach out to us via email and someone on our sales team will contact you to discuss your needs. You can email us at firstname.lastname@example.org
Our expert advisors would love to help you pair the right product with the right logo application technique, and guide you through the process. Give us a call: