Free decoration, Free set-up, Free shipping on orders over $2,500, Volume discounts-call
People ask us these questions all the time, so we've listed them here to help you get answers, fast. If a question you have is not answered here, don't hesitate to contact us!
Absolutely! You always see a proof of your logo before we proceed with adding it to your items. You can expect your proofs in 3-5 business days after placing your order.
We hate minimums! Threadfellows has a low minimum order of $250 on a majority of our products and with that you get free decoration and free ground shipping on orders over $2,500. On some items there may be a low unit minimum that is noted on these products. If you need a sample or to add an item to an existing order just contact us at customer.care@threadfellows.com or 844-588-6275
No problem! Name personalization can be added for $8.00 per item - this includes 2 lines of embroidery for your name and department/title if desired. After you place your order, your dedicated Threadfellow will reach out to you to confirm your order details, at that time you can let them know you wish to add personalization to your order and they will take care of all the details for you! You can also add the names to the notes section when you check out.
Yes, we understand things change! We can accept changes to your order until your artwork is approved. Please contact your Threadfellow as soon as possible and they'll be happy to assist you.
Orders can be canceled until artwork is approved. Restocking fees may apply.
Sales tax is charged on orders shipping to the following states: CA, IL, MA, NJ, NY, WI. If your organization is exempt, please supply your Threadfellow with your tax-exempt certification information.
If your order doesn’t meet your expectations, contact us. Decorated items are only eligible for return in cases of error, defect, miss-ship or other extenuating circumstances. All order returns or other issues must be submitted within 30 days of receiving your order. Please contact us at customer.care@threadfellows.com and your Threadfellow will be happy to assist.
You bet, You always see a proof of your logo before we proceed with adding it to your items. Swift Ship orders will receive a proof within 1 business day, standard orders will receive a proof in 3-5 business days. Don't see them? Be sure to check all folders in your email just in case the message took the scenic route rather than safely trekking to your standard inbox (unfocused, spam, junk, etc.) Your order does not proceed until all proofs are APPROVED. Please note that you have 14 days to review your proofs. If we haven't heard from you in 14 days of receiving your proof (don't worry, we'll follow up a bunch of times), your order will be closed out and a credit issued for the amount of the order less a 15% restocking and service fee.
If additional logos are what's needed to take your branded apparel to the next level, we can accommodate that! Your first logo is applied for Free (with no set-up fee), your 2nd logo is $5.95 per item, with a $50 set up fee.
If you want to apply one logo to some items and a different logo to other items, you just need to make sure that each logo has a total of $250 worth of merchandise assigned to it.
If you have an eps or ai file, sweet! Vector art is preferred and will ensure the best translation of your logo from electronic file to real life. No worries though, we can work with almost anything - jpg, pdf, png - all good.
You bet! Once your logo set up is complete, you're all ready to go for easy reordering. All you need to do is create an online account when placing your first order. Each time you order while logged in, just select Yes - Logo on File from the drop down menu when adding your item to the Cart, and your Threadfellow will take care of the rest. We'll still send you a proof of your logo to ensure we have the right one.
Threadfellows offers the best in class decoration in tons of different styles to ensure your brand is expressed just how you imagined! Please visit our Decoration page for all the details on the various decoration techniques we offer.
Yes we can! For some decoration techniques we can match exactly. For other methods like Embroidery, The Threadfellows Art team will select the closest thread color match to your PMS or Pantone color. Just add the PMS information to the Notes section when checking out. You’ll confirm everything when reviewing your logo proof!
You can upload your logo right to the product page when shopping online. Select ‘Yes – New Logo” from the drop down menu and upload your file from your device. If you prefer to email us your logo, please select ‘Call me about my logo’ and a Threadfellow will reach out to you, or you can email it to us along with your order number to Art@threadfellows.com.
If you placed an order from our Swift Ship collection, you will get a logo proof within 1 business day and your order will ship 3 business days after logo approval. If you selected items from our standard collection, you'll receive your logo proof within 3-5 business days and your order will ship in 10-15 business days after logo approval.
If you did not place a Swift Ship order but need your product quicker than 3 weeks from approval, please give us a call at 1-844-588-6275 to talk about expediting. Rush charges will apply, we can walk you through all the details!
All orders over $2,500 ship free via Ground to one location in the continental US. Orders under $2,500 ship at minimal fees based on the method of shipping you choose at check out.
Yes, we can ship to multiple shipping addresses. Each address is $15. Please email us the details of your request to customer.care@threadfellows.com and we’ll walk you through the process
Yes, you can select from various shipping options when checking out. The production timeline on your order will still be 9-15 business days but the transit time from leaving our warehouse to your door can be expedited.
Yes! If you have an event or an in-hand date that you need your order by, let your Threadfellow know as soon as possible! If you need your order quicker than our standard lead time, rush processing may be available depending on the order details and current production capacity. The rush processing timeline and associated fee will vary depending on what you are ordering. For any order with a requested in-hand date, you will need to approve your art proof within 48 hours. Delays in artwork approval will delay your ship date.
Threadfellows also offers a Swift Ship program that includes a select assortment of products available with a 3 business day lead time after logo approval. There is no additional cost for these items! These items can be found in our Swift Ship collection.
Yes, you will get an email notification with the tracking number the day after your order leaves our warehouse!
Orders ship from our production facility in Wisconsin. Go Packers.
Yes, Threadfellows ships internationally. The countries we currently ship to are listed in the Country/Region field when entering your shipping address at checkout. Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. Threadfellows is not responsible for customs and duties. If you would like to pre-pay the duties/taxes on your order, we can certainly help! Please call or email us to talk through your international order at 844-588-6275 or customer.care@threadfellows.com
We make it simple. All orders receive free decoration, free setup and free ground shipping on orders over $2,500. Some special decoration techniques such as patches will have an additional fee which you will see clearly outlined when choosing your decoration options. There are no set up fees or other hidden fees. The price of the product is the price you pay, simple.
Yes we do! Every order receives free decoration and free ground shipping (orders over $2,500). Volume discounts generally begin for orders over $2,500. Please call, chat or email us the details of your order and a Threadfellow will get back to you with a quote! You can reach us at customer.care@threadfellows.com or 844-588-6275.
For some of our brands we do offer wholesale pricing for qualified customers. Please email us the details of your request to customer.care@threadfellows.com and one of our sales reps will walk you through the process.
Yes! All sample sales are final. Please email your sample request to customer.care@threadfellows.com and one of our Threadfellows will help take care of this for you!
Our expert advisors would love to help you pair the right product with the right logo application technique, and guide you through the process. Give us a call:
844-588-6275
